If you discover a fault with the item(s) you have received, please contact us straight away and our Customer Care Team will try to resolve the issue for you as soon as possible.
Should you wish to return your item(s) for any reason, please refer to the table below as a guideline and contact us within 14 days from receiving your order for a case number explaining the reason for your returns request. Item(s) should be returned within 14 days from receipt of your case number.
To request a Case Number, Returns Form and further instructions on how to return your order, email us at firstname.lastname@example.org.
Exchanges/returns will be processed upon receipt of the regarding item(s).
Acknowledgement of receipt will be sent electronically following the evaluation process, stating the outcome and whether the item is eligible for exchange, refund or credit.
Packages sent without first contacting us will not be accepted.
Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.